Refund policy

At Katie’s Crochet Cove, every bag is lovingly handmade and created especially for you. As each item is made to order and personalised with your chosen colours and hardware, we are unable to accept returns or exchanges for change of mind.

Personalised Orders

Due to the custom nature of our products, all personalised orders are non-returnable and non-refundable unless they arrive faulty, damaged, or incorrect.

Please double-check your colour selections and order details before completing your purchase, as production begins shortly after your order is placed.

Faulty or Incorrect Items

We take great care in creating every order. However, if your item arrives damaged, faulty, or you receive the wrong product, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs of the item

If your claim is approved, we will offer an appropriate solution, which may include:

A repair
A replacement
A full or partial refund

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

Cancellations

Orders may be cancelled within 24 hours of purchase. Once work has begun on your handmade item, cancellations may no longer be possible.

If you have any questions about your order, please contact us:

Katie’s Crochet Cove

Email: katiescrochetcove@gmail.com

We are always happy to help and will do our best to resolve any issues as quickly as possible.